Frequently Asked Questions

Whether you're looking for support, wanting to get involved, or simply want to know more about what we do, we hope you find what you need here. If your question isn't answered below, contact us via our Contact page and we'll do our best to help.

About Us

  • Somewhere To Go Foundation supports women and families globally through our online community, while our physical Community Centre is based on the Sunshine Coast in Queensland, Australia. Our doors are opening soon and we'll update this page with full details as we prepare to welcome our community.

  • Yes. Somewhere To Go Foundation is a registered Australian charity with Deductible Gift Recipient (DGR) status. Donations of $2 or more are tax deductible in Australia and all eligible donors will receive a receipt for tax purposes. Your generosity directly supports women and children as they rebuild safe, healthy lives after domestic and family violence.

Who We Support

  • Our Community Centre is for women and children who have experienced domestic and family violence and are in the post-crisis stage of their journey.

    We exist for the space between leaving and healing, when the immediate danger has passed but the real work of rebuilding begins. This is often the stage where support drops away, yet needs remain high.

    We support women and children as they stabilise, rebuild confidence, access guidance and begin healing together. Our centre offers community connection, practical support, education and trauma-informed programs designed to strengthen families, restore dignity and help women move forward in safety and strength.

    We are not a crisis service or emergency housing provider. We work alongside existing services to ensure women and children are not left to navigate the aftermath of violence alone.

  • We deeply empathise with your situation. Unfortunately we're unable to provide direct support to individuals outside of Australia. Domestic and family violence laws, legal processes and support systems differ significantly from country to country, so we recommend contacting local domestic violence support services or helplines in your area for advice specific to your location. We're also unable to assist with visas or immigration matters.

  • Our services are designed specifically to support women and children who have experienced domestic and family violence. At this time we're not able to offer direct support to men, and we encourage men seeking help to contact services equipped to support them.

    DVConnect Mensline (Queensland)
    1800 600 636 Confidential counselling, information and referrals for men impacted by domestic and family violence.

    Men's Referral Service (Australia-wide)
    1300 766 491 Confidential counselling, information and referrals for men in relation to domestic and family violence.

    Men are also welcome to support our work through partnerships, advocacy and donations.

Getting Support

  • We are not a crisis service and do not provide emergency or crisis accommodation. Our Community Centre is designed to support women and children after the immediate crisis has passed, focusing on long-term recovery, rebuilding stability and helping families move forward once safety has been established.

    If you are in immediate danger or need emergency accommodation, please contact local crisis services who are equipped to provide urgent support. Once you are safe, our centre may be able to support you with ongoing guidance, community connection, programs and practical support as you rebuild.

  • While we're unable to provide legal advice or act as your lawyer, we can help by outlining general legal options and connecting you with trusted, recommended firms in your area. Once free legal assistance is available through our Community Centre, you'll also be able to book an appointment directly with the service.

Getting Involved

  • Yes, we'd love to hear from you. Volunteers are vital to the work we do. To register your interest, please visit our Contact page and complete the online form.

  • There are so many ways to support our work, whether you're near or far.

    If you're local, visit our Volunteer page and complete the online form to register your interest. If you're a trained professional, such as a counsellor, psychologist, social worker, lawyer or community support worker, we especially encourage you to apply. We rely on skilled, values-aligned professionals to help us provide safe, trauma-informed support.

    You can also support us through financial donations or partnerships. Every dollar helps women and children rebuild safe, healthy lives after domestic and family violence.

    And one of the most powerful things you can do is share our work. Following, sharing and amplifying our message on social media helps reach women who may be looking for support and builds awareness in the wider community.

    Every action, big or small, helps survivors move from leaving to healing.

Important Information

  • Somewhere To Go Foundation provides general information, education, guidance and referral support to women and children impacted by domestic and family violence.

    The Foundation does not provide legal advice, financial advice, medical advice, psychological treatment or clinical services. Any information shared by staff, volunteers, facilitators or practitioners is general in nature and is not a substitute for advice from qualified professionals.

    While staff may assist women to understand systems, prepare questions, organise documents or identify possible next steps, responsibility for decisions and actions remains with the individual. Participants are encouraged to seek independent professional advice appropriate to their circumstances.

    Somewhere To Go Foundation does not accept liability for decisions made by individuals based on information or guidance provided through the centre. Nothing provided by the Foundation creates a professional client relationship, including legal, financial or therapeutic relationships. This indemnity applies to all programs, services, conversations, written materials and informal support provided by the Foundation.

  • From time to time, Somewhere To Go Foundation may host or engage external professionals including counsellors, psychologists, legal practitioners, social workers or other qualified service providers.

    Where external professionals are present, they operate within their own professional scope, registration, ethical obligations and insurance coverage. Any professional advice, assessment or service provided by an external practitioner is the responsibility of that practitioner and does not constitute advice or services provided by Somewhere To Go Foundation.

    Somewhere To Go Foundation does not supervise, direct or assume responsibility for the professional advice or services provided by external practitioners, even where those services are delivered onsite or through referral arrangements.

    Participants engaging with external professionals are responsible for determining whether those services are appropriate for their circumstances and are encouraged to ask practitioners about their qualifications, scope of practice and professional obligations. The presence of external professionals within the centre does not create a professional client relationship with Somewhere To Go Foundation.